Privacy Policy

1. Overview & Scope

This Privacy Policy ("Policy") applies to all personal data collected and processed by nustatgame ("nustatgame," "we," "us," "our") in connection with the operation of the nustatgame platform at nustatgame.com, including all associated games, features, promotions, and customer support services (collectively, the "Services").

This Policy applies to all registered players, visitors to the nustatgame website, and any other individuals whose personal data nustatgame processes in connection with the Services. By registering an account with nustatgame or by using the Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

nustatgame acts as the data controller for personal data collected through the platform. As data controller, nustatgame determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (RA 10173).

This Policy should be read alongside nustatgame's Terms & Conditions, which govern your use of the Services. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Personal Data We Collect

nustatgame collects personal data from you directly when you register, use the Services, or contact us, as well as automatically through your use of the platform. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify you are 21 years of age or older);
• Email address and mobile phone number (Philippine mobile number preferred);
• Residential address, including barangay, city/municipality, and province;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID);
• Proof of address documents where required;
• Selfie or liveness verification images where required for enhanced KYC;
• Source of funds documentation for high-value accounts as required by applicable regulations.

2.3 Financial & Transaction Data

• GCash account number or PayMaya account details used for deposits and withdrawals;
• Bank account details (BDO, BPI, Metrobank, or other Philippine banks) where used for transactions;
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references;
• Account balance information.

2.4 Gaming Activity Data

• Game history, including games played, bet amounts, outcomes, and timestamps;
• Bonus and promotion usage history;
• Responsible gaming settings and limit configurations;
• Session duration and frequency data.

2.5 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Pages visited, features used, and time spent on the nustatgame platform;
• Login timestamps and session data;
• Cookies and similar tracking technologies (see Section 6).

2.6 Communications Data

• Records of your communications with nustatgame's customer support team, including live chat transcripts and email correspondence;
• Feedback, survey responses, and complaints submitted to nustatgame.

3. How We Use Your Personal Data

nustatgame uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your nustatgame player account, including processing your registration, verifying your identity, and managing your account settings;
• Service Delivery: To provide you with access to nustatgame's games, process your deposits and withdrawals, apply bonuses and promotions, and deliver the full range of Services;
• Legal Compliance: To comply with applicable laws and regulations, including Know Your Customer (KYC) requirements, Anti-Money Laundering (AML) obligations, and responsible gaming regulations applicable in the Philippines;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the nustatgame platform;
• Responsible Gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Communications: To send you transactional communications (account confirmations, withdrawal notifications, security alerts) and, where you have consented, promotional communications about nustatgame offers and events;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the nustatgame platform, games, and user experience;
• Legal Claims: To establish, exercise, or defend legal claims involving nustatgame.

4. Legal Basis for Processing

nustatgame processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing necessary to perform the contract between you and nustatgame (i.e., the Terms & Conditions), including account management, payment processing, and game delivery;
• Legal Obligation: Processing required to comply with nustatgame's legal obligations, including KYC/AML requirements, responsible gaming regulations, and tax reporting obligations;
• Legitimate Interests: Processing necessary for nustatgame's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly for marketing communications. You may withdraw your consent at any time by contacting nustatgame support or updating your account preferences.

5. Data Sharing & Disclosure

nustatgame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. nustatgame may share your personal data with the following categories of recipients in the circumstances described below:

5.1 Service Providers

nustatgame engages trusted third-party service providers to assist in operating the platform. These include payment processors (GCash, PayMaya, and banking partners), identity verification providers, game software suppliers, cloud hosting providers, and customer support technology providers. These service providers are contractually bound to process your data only on nustatgame's instructions and in accordance with applicable data protection laws.

5.2 Regulatory & Law Enforcement Authorities

nustatgame may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other competent authorities where required by law, court order, or regulatory requirement. nustatgame will notify you of such disclosures where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of nustatgame's business, your personal data may be transferred to the acquiring entity as part of that transaction. nustatgame will notify you of any such transfer and the privacy practices of the acquiring entity.

5.4 With Your Consent

nustatgame may share your personal data with other third parties where you have given your explicit consent to such sharing.

6. Cookies & Tracking Technologies

nustatgame uses cookies and similar tracking technologies on the nustatgame platform to enhance your experience, maintain your session, and analyze platform usage. The types of cookies used include:

• Essential Cookies: Strictly necessary for the platform to function. These include session cookies that keep you logged in to your nustatgame account and security cookies that help protect against fraud. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming configurations, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the nustatgame platform, helping us identify areas for improvement. This data does not identify you personally.
• Marketing Cookies: Used to deliver relevant promotional content about nustatgame to you. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the nustatgame platform. For essential cookies, no opt-out is available as they are required for the platform to operate.

7. Data Retention

nustatgame retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements;
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by Philippine AML regulations;
• Transaction Records: Retained for a minimum of five (5) years following each transaction;
• Communications Data: Support chat logs and email correspondence retained for three (3) years;
• Technical & Usage Data: Generally retained for thirteen (13) months from collection for analytics purposes.

When personal data is no longer required for any of the purposes described in this Policy and no legal obligation requires its continued retention, nustatgame will securely delete or anonymize it.

8. Data Security

nustatgame implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the nustatgame platform is encrypted using industry-standard 256-bit SSL/TLS encryption. Sensitive data at rest, including payment details and KYC documents, is encrypted using AES-256 encryption;
• Access Controls: Access to personal data within nustatgame is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations;
• Two-Factor Authentication: nustatgame offers two-factor authentication (2FA) for player accounts and requires it for internal administrative access;
• Regular Security Audits: nustatgame conducts regular security assessments and penetration testing to identify and address vulnerabilities;
• Incident Response: nustatgame maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, nustatgame will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act.

While nustatgame takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your nustatgame account credentials. If you suspect unauthorized access to your account, contact nustatgame support immediately.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by nustatgame:

• Right to Be Informed: You have the right to be informed about how nustatgame collects and processes your personal data, as set out in this Policy;
• Right of Access: You have the right to request a copy of the personal data nustatgame holds about you and information about how it is being processed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data nustatgame holds about you. You may update basic account information directly through your nustatgame account settings;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to nustatgame's legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on nustatgame's legitimate interests;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller where technically feasible;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe nustatgame has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact nustatgame's Data Protection Officer via the contact details in Section 12. nustatgame will respond to all verified requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, and nustatgame will notify you of any such extension.

10. Minors & Age Restriction

The nustatgame platform is strictly intended for individuals who are 21 years of age or older. nustatgame does not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step in the nustatgame registration and KYC process.

If nustatgame becomes aware that personal data has been collected from a person under 21 years of age, nustatgame will immediately suspend the relevant account, delete the associated personal data, and return any deposited funds in accordance with applicable regulations.

If you are a parent or guardian and believe that a minor has registered an account with nustatgame, please contact nustatgame support immediately so that appropriate action can be taken.

11. Changes to This Privacy Policy

nustatgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When material changes are made, nustatgame will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the nustatgame platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy. nustatgame recommends that you review this Policy periodically.

12. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or nustatgame's data processing practices, please contact nustatgame's Data Protection Officer (DPO):

• Live Chat: Available 24/7 directly from the nustatgame platform — the fastest way to reach us
• Email: [email protected]

nustatgame's DPO is responsible for overseeing compliance with the Data Privacy Act and this Policy. All data privacy inquiries and complaints are handled with strict confidentiality and in accordance with the NPC's prescribed procedures.

If you are not satisfied with nustatgame's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.